Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

We only ship to United State now, it will takes 4-16days to delivery depend on affect of weather, transport, even “covid-19” !

How do I create an account?

Please click my account button or to check out page automatically create an account after filled with your information.

How do I change my shipping address?

You can change shipping address before the order shipped out! You can not change the shipping address after shipped out, so please confirm your shipping address before add to your order! Thanks!

How do I track the status of my order?

If you want to tracking your order, please go to here

Will you keep my credit card information on file?

No, the shopping system can not record the customer full credit card information, so please don’t worry!

Do you charge sales tax?

No, all of JOTOZO product without TAX!

Do you ship to my country?

We only ship to US now! Please Knows!

Will my items come in one package?

Most of items, YES!

For A New release Case if you buy different model, sometimes it will ship from different warehouse result several package when out of stock!

If you need to swap an item