Common queries answered
Frequently asked Questions
We only ship to United State now, it will takes 4-16days to delivery depend on affect of weather, transport, even “covid-19” !
You can go to Refund and Returns Policy read more.
You can change shipping address before the order shipped out! You can not change the shipping address after shipped out, so please confirm your shipping address before add to your order! Thanks!
If you want to tracking your order, please go to here
Please go to our contact us by email.
Please contact us immediately before order shipped out, we will gives you a satisfied solution!
We only ship to US now! Please Knows!
Most of items, YES!
For A New release Case if you buy different model, sometimes it will ship from different warehouse result several package when out of stock!
Still need help?
Get in touch with us
Official Customer Service:
service@jotozo.com